Customer Engagement Report updates through December 2025

Summary

This report details the Customer Engagement Program updates for Riverside Public Utilities (RPU) through December 2025. Key activities include residential assistance programs like SHARE, which provided $742,008 in electric credits and $62,974 in water credits to 2,305 customers from July to December 2025. The Energy Savings Assistance Program (ESAP) assisted 183 low-income customers with $278,612 in energy efficiency improvements, and the Mobile-Home and Multi-Family Energy Efficiency Program (MHMF) served 66 mobile homes and 575 multi-family units, expending $735,065.85. Commercial programs processed 53 large rebates totaling $225,809.02 and saved 2,647,267 kWh. Education initiatives included developing video newsletters for teachers and hosting Family STEAM Day. Communications efforts involved mailing postcards to 3,300 commercial customers and collaborating on an Electric Vehicle survey.

Citizen Impact

Residents benefit from various assistance and rebate programs for energy and water efficiency, including direct financial aid for past-due bills and no-cost home improvements. These programs aim to reduce utility costs and promote conservation within the community.

Confidence

high