Palo Alto Link Program & Transit Futures Review

Thinking

• Review of the Palo Alto Link on-demand micro-transit program and future city transit options.
• Palo Alto Link started March 2023 as a pilot, extended to June 30, 2026, with current annual cost to City General Fund at $1.2M.
• Serves 137,450 rides (March 2023-Oct 2025), primarily vulnerable populations (seniors, disabled, low-income, youth).
• Council directed staff to review options: terminate, continue with less City funding, focus on vulnerable riders, or return to fixed-route shuttles.
• Program faces challenges with grant funding ending, leading to increased 'Seats Unavailable' (15-19.6%) and longer wait times (18-25 min).

Summary

The City Council is reviewing the future of the Palo Alto Link on-demand micro-transit program, which provides rides for $4 ($2 discounted) and is currently funded through June 30, 2026. Options include winding down the service, continuing with reduced reliance on the City General Fund ($1.2 million/year), prioritizing vulnerable riders (seniors, disabled, low-income, youth), or returning to fixed-route shuttle services. The program has served 137,450 rides since March 2023 but faces challenges with increased wait times and unavailable seats as grant funding diminishes.

Citizen Impact

The decision will directly impact public transit availability and cost for Palo Alto residents, especially seniors, disabled, low-income, and youth who rely on the Palo Alto Link service.

Confidence

high