A Local Law to amend the administrative code of the city of New York, in relation to requiring the department of social services to create web forms for benefits and services applications

Summary

This local law, Int. No. 1366-A, mandates the New York City Department of Social Services (DSS) to create and maintain interactive web forms for all benefits and services applications. These forms must allow for direct information input, electronic signatures, and electronic submission. Additionally, DSS must offer a telephone interview option for applications, unless an in-person interview is deemed necessary to prevent fraud or address safety concerns. The law explicitly states that DSS will continue to accept traditional paper applications submitted via mail or in person.

This legislation aims to streamline the application process, which has been criticized for administrative delays and complexities, particularly for vulnerable populations lacking access to technology or transportation. The bill is sponsored by Council Members Salaam, Won, Louis, Brannan, Zhuang, Schulman, Brooks-Powers, Williams, Banks, Hanif, and Dinowitz. It is projected to have no additional fiscal impact on the city, as DSS is expected to utilize existing IT budgets and capabilities. The law takes effect 120 days after becoming law.

Citizen Impact

This law will significantly ease the process of applying for vital social services and benefits for New York City residents, including those seeking housing assistance, health benefits, or economic support. It provides more accessible options, such as online forms and phone interviews, reducing the need for in-person visits and paper-based submissions, which can be a major barrier for many, especially those experiencing homelessness or housing insecurity.

Confidence

high