Contract: CentralSquare Technologies, LLC for Dispatch Center Software and Services

Summary

The City Council is considering a contract with CentralSquare Technologies, LLC for dispatch center software and services. This four-year contract, with two optional one-year extensions, will cost up to $212,602 over six years and will be funded by Measure FF, UC Settlement funds, or SHSGP grant funds. The new system will create a digital connection between the city's CAD and ACRECC, enabling real-time information exchange and reducing manual call transfers for Emergency Medical Service (EMS) calls. This upgrade aims to modernize emergency communications, reduce dispatcher workload, and provide a redundant dispatch center, fulfilling recommendations from a 2024 study.

Citizen Impact

This contract will improve emergency response times by streamlining the transfer of critical information during 911 calls.

Confidence

high