Quarterly KPI - QTR3 2025

This document presents Key Performance Indicators (KPIs) for transit services for the third quarter of 2025, covering both Fixed Route and Demand Response services.

Fixed Route Service KPIs:

• On Time Performance (OTP): Target is >90%. Data shows performance fluctuating between 84% and 86% from January to September 2025.
• Miles Between System Failures: Target is >7,500 miles. Performance varied significantly, with a low of 18,724 miles in February 2025 and a high of 57,420 miles in January 2025.
• Complaints per 100K Rides: Target is <9.3. Performance ranged from 10.1 to 16.8 complaints per 100,000 rides between January and September 2025.
• Reportable Events per 100K Miles: Target is <1. Performance ranged from 11.7 to 14.2 events per 100,000 miles.
• Passengers per Revenue Hour: No specific target. Performance ranged from 1.7 to 1.8 passengers per revenue hour.

Demand Response Service KPIs:

• On Time Performance: Target is >90%. Performance was consistently between 95% and 96% from January to September 2025.
• Complaints per 10K Rides: Target is <15. Performance ranged from 10.0 to 24.1 complaints per 10,000 rides.
• Reportable Events per 100K Miles: Target is <1. Performance was 0.0 for all months presented.
• Passengers per Revenue Hour: No specific target. Performance was consistently 1.8 passengers per revenue hour.