Quarterly KPI - 4th Quarter 2025

This report presents the Key Performance Indicators (KPIs) for the 4th Quarter of 2025, covering both Fixed Route Service and Demand Response Service.

Fixed Route Service KPIs:

• On Time Performance (OTP): The target is >90%. Data for Jan-Dec 2025 is presented, showing monthly percentages.
• Miles Between System Failures: The target is >7,500 miles. Data for Jan-Dec 2025 is presented.
• Complaints per 100K Rides: The target is <9.3. Data for Jan-Dec 2025 is presented.
• Reportable Events per 100K Miles: The target is <12.6. Data for Jan-Dec 2025 is presented.
• Passengers per Revenue Hour: No specific target is set. Data for Jan-Dec 2025 is presented.

Demand Response Service KPIs:

• On Time Performance: The target is >90%. Data for Jan-Dec 2025 is presented.
• Complaints Per 10K Rides: The target is <15. Data for Jan-Dec 2025 is presented.
• Reportable Events per 100K Miles: The target is <1. Data for Jan-Dec 2025 is presented.
• Passengers per Revenue Hour: No specific target is set. Data for Jan-Dec 2025 is presented.